Emergency Assistance

Our Commitment

We are committed to supporting our travelers before, during and after their journey. If you experience an unexpected travel issue, we encourage you to contact the appropriate service provider first (such as your airline, hotel or insurance company), while also informing our travel advisors so we can assist whenever possible.

Emergency Situations

Our team can provide guidance in situations including:

• Flight cancellations or major delays
• Missed flight connections
• Lost or delayed baggage
• Hotel booking issues
• Transfer problems
• Medical emergencies
• Lost or stolen passports
• Travel document issues
• Natural disasters
• Political unrest
• Unexpected travel disruptions

Before Contacting Us

To help us assist you efficiently, please have the following information available:

• Full Name
• Booking Reference
• Destination
• Current Location
• Contact Number
• Description of the Situation

Medical Emergencies

If you require urgent medical assistance:

• Contact the local emergency services immediately.
• Contact your travel insurance provider.
• Inform your hotel reception if applicable.
• Notify Akshaya Travel as soon as possible.

Always prioritize your personal safety.

Lost or Stolen Passport

If your passport has been lost or stolen:

1. 1Contact the local police and obtain a police report.
2. 2Contact your country's embassy or consulate.
3. 3Inform your airline if travel plans are affected.
4. 4Notify Akshaya Travel so we can assist with itinerary adjustments where possible.

Flight Delays or Cancellations

If your flight is cancelled or significantly delayed:

• Contact the airline directly.
• Keep all travel documents and receipts.
• Request written confirmation from the airline if possible.
• Notify Akshaya Travel if your itinerary requires modification.

Hotel Issues

If you encounter problems with your accommodation:

• Speak with the hotel reception first.
• Request immediate assistance.
• Keep records of any communications.
• Contact Akshaya Travel if the issue cannot be resolved.

Lost or Delayed Baggage

If your baggage is lost or delayed:

• Report the issue immediately at the airline baggage desk.
• Obtain a Property Irregularity Report (PIR).
• Keep all receipts for essential purchases if permitted by your travel insurance.
• Inform your insurance provider.
• Notify Akshaya Travel if further assistance is required.

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance before every trip. Travel insurance may provide assistance for:

• Medical emergencies
• Trip cancellation
• Travel interruption
• Lost baggage
• Emergency transportation
• Personal liability
• Unexpected travel expenses

Coverage depends on the policy purchased.

Important Travel Documents

Before departure, always keep copies of:

• Passport
• Visa
• Flight Tickets
• Hotel Confirmations
• Insurance Policy
• Emergency Contacts

Store digital copies securely and keep printed copies when possible.

Important Notice

Akshaya Travel acts as a travel advisor and booking intermediary. Emergency services provided during travel may also involve airlines, hotels, insurance companies, local authorities and other travel suppliers. Certain emergency situations may require direct communication with the relevant service provider.

Travel Smart

To help ensure a safe and enjoyable journey, we recommend:

• Reviewing local travel advisories
• Purchasing comprehensive travel insurance
• Keeping emergency contacts accessible
• Arriving at airports early
• Following airline and destination requirements
• Staying informed about local conditions

We're Here to Help

Travel with confidence knowing that our team is committed to supporting you throughout your journey. Whether you need advice before departure or guidance during unexpected situations, Akshaya Travel is here to assist whenever possible.

Your journey matters. Your safety comes first.